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FAQs

For an overview of our range, materials and production processes, please see the ABOUT menu. For guidance on measuring, ordering, and special commissions, please see HOW TO. To enquire about trade accounts, please CONTACT us. Information on shipping rates are here.

Wallpaper

Is there a minimum order?

Yes, for wallpapers we require a minimum order of 10 yards. The reason we require a minimum order, is because our manufacturers charge us a ' set-up fee ' for each new order of wallpaper.

How do I know how much to order?

Please see our information on how to ORDER or contact us directly and we will be happy to help you.

What is the lead time?

Lead time on all orders is 4-6 weeks, plus delivery time. Should you need an order urgently, a fee of $250 can reduce print turnaround to 1 week; please contact us to arrange this.

Are any of your products ready to ship?

No, all of our products are printed to order. However, art prints have a lead time of 1 week as opposed to the 4-6 week lead time on wallpapers and fabrics.

Do you ship internationally?

Currently we only ship within the United States by default; we hope to offer our products to international customers soon.

Where are you based?

Claire Burbridge is based in southern Oregon, USA . However, your wallpaper will arrive direct from our manufacturers in the north-eastern United States.

Do you offer colourways other than those shown?

No. Because each design is made up of direct reproductions of an original artwork, in repeat, the colours are true to those transferred by Claire from pen or pencil to paper over months of work. However, please contact us should you have a wish to commission something special.

Do you offer ground materials other than those shown?

Yes, for special commissions we can offer a wider range of ground papers. Please read our information on how to Commission.

Are your wallpapers suitable for commercial premises?

Yes, they are ASTM-E84 fire rated and suitable for low-traffic commercial applications.

Are your wallpapers suitable for use in a bathroom?

Yes, our wallpapers can be installed in bathrooms, providing there is adequate ventilation to avoid buildup of moisture.

Can your wallpapers be cleaned?

Yes, they can be wiped clean with mild soap and water using a soft cloth or sponge. We suggest that you test any cleaning method in a discrete area first. 

Are your wallpapers pre-pasted?

No, our wallpapers must be installed using a standard clear adhesive; see Measure & Fit for more information.

Can you print large volume orders?

Yes!

Do you accept returns?

No. Due to the custom nature of our ordering system, we do not accept returns or issue refunds unless you cancel your order within 24 hours of placing it, or report faulty or damaged products to us immediately on receipt.

Fabric

Please check back here once our first range of fabrics has been added to the site — soon!

Prints

What is a print?

In this case, the print is a reproduction of an original artwork by Claire. The prints are archival; which means the inks won't fade and the paper is acid free . They are printed in very limited editions of only 11 prints. This gives them a rarity value.

Who owns the originals?

Claire's work can be found in collections worldwide. Please contact us should you be interested in buying or commissioning an original drawing.

Where can I see more of Claire's other artwork?

 www.claireburbridgeart.com.

Claire is represented by Nancy Toomey Fine Art in San Francisco, CA and by Carl Solway Gallery in Cincinnati, OH. 

Shipping rates

Our domestic shipping rates are currently calculated according to the total cost of your order; all rates quote are for standard shipping. As noted above, we do not currently ship internationally by default, however should you wish to arrange an international delivery, please contact us to discuss this.

Order total / shipping rate

$0-25 / Free

$25-50 / $5

$50-400 / $15

$400-1200 / $30

$1200-2400 / $45

$2400 - by weight.